1. Introduction

These Terms and Conditions govern the use of the website https://flodeskmaven.com/ (the “Site”) and all services offered by Petra Molnár, Flodesk Maven, a trading name of Luna Business Consulting Limited, registered in Ireland (“we,” “us,” or “our”).

By using this Site, booking consultation sessions, applying to project waitlists, purchasing services, or engaging with us in any capacity, you (“you,” “your,” or “the client”) agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please refrain from using our services.

2. Eligibility

By accessing our services, you confirm that you:

Are at least 18 years old
Are legally able to enter into contracts

3. Updates to Terms

We reserve the right to update these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of the new Terms.

General Terms

1. Intellectual Property Rights

All content on this Site—including text, graphics, images, videos, and data compilations—is the intellectual property of Flodesk Maven (Luna Business Consulting Limited) unless otherwise stated.

You may not copy, modify, distribute, or resell any content without prior written permission.

2. Pricing & Payment Terms

All prices are displayed in USD and are net prices that do not include VAT, unless otherwise stated.

For Live 1:1 Consultation Sessions:

Pricing is fixed and displayed at the time of booking
Payment must be made in full at booking via our integrated payment system

For Migration, Setup, and Email Marketing Partnership projects:

Pricing is provided via custom quote based on project scope and complexity
Quotes are valid for 30 days from the date of issue
Once a deposit or initial payment has been made, the agreed price is locked in (excluding changes in project scope)

We reserve the right to update pricing for future bookings. Any pricing changes will be reflected on the website and will not affect bookings or quotes already issued.

3. Refunds & Cancellations

General Policy: All payments are non-refundable unless otherwise specified in the specific service terms below.

If Flodesk Maven cancels: If we need to cancel a session or project for any reason, you will receive a full refund of all payments made.

If the client cancels: Any payments made are non-refundable, except where specifically stated in the service-specific terms below.

Waitlist Applications: Applying to a waitlist does not constitute a financial commitment. No payment is required to join a waitlist. If your application is accepted and you receive a quote, payment terms will be outlined in the proposal.

4. Work Hours & Communication

Typical working hours: Monday–Friday, 10:00 AM to 6:00 PM GMT

Hours may vary to accommodate different time zones.

If you do not receive a response for two consecutive business days, please follow up.

TERMS FOR LIVE 1:1 CONSULTATION SESSIONS

1. Service Description

Live 1:1 Consultation Sessions are personalized Zoom calls where clients receive expert guidance on Flodesk setup, email marketing strategy, workflow troubleshooting, or other pre-submitted topics.

Sessions are offered in two formats:

30-Minute Deep Dive: $150 USD
45-Minute Strategy Session: $250 USD

Multi-Session Packages are also available at a discounted rate (see separate section below).

2. Booking Process

Step 1: Select Your Session Clients book their preferred session type via the Calendly booking link provided on the website.

Sessions are primarily offered on Fridays, with occasional availability on other weekdays based on Flodesk Maven’s schedule.

Step 2: Provide Session Details At the time of booking via Calendly, clients will provide:

Their top questions or topics for the session
Current experience level with Flodesk
Any relevant account details or context

This ensures the session is fully customized to the client’s needs.

Step 3: Payment Payment must be made in full at the time of booking via PayPal through the Calendly integrated payment system.

Step 4: Confirmation Once payment is processed, the session is confirmed and the client will receive:

Zoom meeting link
Calendar invitation
Pre-session preparation instructions

3. Payment Terms

Payment is required in full at booking
Accepted payment method: PayPal via Calendly
Sessions are non-refundable and non-transferable once booked

4. Rescheduling Policy

Clients may reschedule their session one time for free, provided they give at least 48 hours’ notice before the scheduled session.

To reschedule: Contact us at flodeskmaven@gmail.com with your booking confirmation and new preferred dates.

If less than 48 hours’ notice is given: The session is forfeited unless the client pays a rebooking fee:

$50 USD for 30-minute sessions
$75 USD for 45-minute sessions

Emergency circumstances: If you have a genuine emergency (illness, family emergency, etc.), please contact us immediately. We will work with you on a case-by-case basis.

5. No-Show & Late Arrival Policy

If a client does not join the scheduled Zoom session within:

5 minutes (for 30-minute sessions)
10 minutes (for 45-minute sessions)

…the session is considered forfeited and will not be rescheduled or refunded.

Late arrivals: Clients arriving late will only receive the remaining time of their scheduled session. Sessions will not run overtime.

6. Session Deliverables

During each session, clients receive:

Live, personalized guidance tailored to their pre-submitted questions
Screen-sharing demonstrations where applicable
Actionable next steps

After each session, clients receive:

A detailed summary document with key takeaways, instructions, and resources discussed during the session

7. Technical Requirements & Responsibilities

Client Responsibilities:

Ensure a stable internet connection
Have access to Zoom (free account is sufficient)
Test audio/video settings before the session
Have access to their Flodesk account (if discussing account-specific setup)

If technical difficulties on the client’s side prevent the session from taking place: The session will be considered forfeited unless rescheduled under the rescheduling terms above.

If technical issues occur on Flodesk Maven’s side: The session will be rescheduled at no additional cost, or a full refund will be provided at the client’s preference.

8. Scope of Services

What is included:

Expert guidance on Flodesk features, setup, and troubleshooting
Email marketing strategy advice
Workflow and automation consultation
Deliverability and analytics guidance

What is NOT included:

Hands-on account setup or technical work (this is available through Setup/Migration services)
Ongoing email marketing execution (this is available through Email Marketing Partnership)
Services unrelated to Flodesk or email marketing

9. Agreement to Terms

By booking and paying for a Live 1:1 Consultation Session, clients agree to these Terms and Conditions.

TERMS FOR MULTI-SESSION PACKAGES

1. Package Options

Multi-session packages offer a discounted rate for clients who want multiple sessions:

30-Minute Session Packages:

2-Pack: $280 USD (Save $20)
3-Pack: $405 USD (Save $45)

45-Minute Session Packages:

2-Pack: $475 USD (Save $25)

2. Booking & Payment

Multi-session packages must be requested via email at flodeskmaven@gmail.com.

Payment for multi-session packages must be made in full before scheduling the first session.

Once payment is received, clients will be provided with a Calendly booking link to schedule their individual sessions.

3. Session Expiry

All package sessions must be used within 3 months (90 days) from the date of purchase.

Unused sessions will expire after 3 months and are non-refundable.

Clients are responsible for scheduling sessions within this timeframe.

4. Rescheduling & No-Show Policy

The same rescheduling and no-show policies apply as outlined in the Live 1:1 Consultation Sessions section above.

Each individual session within a package may be rescheduled one time for free with at least 48 hours’ notice.

5. Refund Policy

Multi-session packages are non-refundable and non-transferable once purchased.

If Flodesk Maven needs to cancel for any reason, unused sessions will be fully refunded.

6. Agreement to Terms

By purchasing a multi-session package, clients agree to these Terms and Conditions.

TERMS FOR MIGRATION & SETUP PROJECTS

1. Service Description

Migration Projects involve transferring a client’s existing email list, workflows, and data from another platform (Mailchimp, Kit, ActiveCampaign, MailerLite, etc.) to Flodesk.

Setup Projects involve configuring a new Flodesk account from scratch, including domain authentication, template creation, workflow setup, and training.

2. Waitlist & Application Process

Due to limited capacity, Migration and Setup projects operate on a waitlist basis.

Step 1: Submit Waitlist Application Clients must complete the waitlist application form with details about their business, current platform, list size, timeline, and project goals.

Step 2: Review Applications are reviewed within 2-3 business days.

Step 3: Response Clients will receive one of the following responses:

Accepted: A custom proposal with scope, timeline, and pricing
Waitlisted: Notification that capacity is full but the client is on the waitlist for the next available slot
Not a fit: Honest feedback if the project is outside our scope, with alternative recommendations if applicable

3. Proposal & Agreement

If accepted, clients receive a detailed proposal including:

Project scope and deliverables
Timeline
Pricing (typically $1,500–$5,000 for migrations; $500–$1,200 for setups, depending on complexity)
Payment schedule (deposit + final payment structure)

Clients must electronically sign a service agreement before work begins.

4. Payment Terms

Deposit: A 50% deposit is required to secure the project start date.

Final Payment: The remaining 50% is due upon project completion and before final delivery.

Accepted payment methods: Bank transfer and PayPal

5. Project Timeline

Typical timelines:

Setup projects: 4-6 business days after deposit is received
Migration projects: 7-12 business days after deposit is received

Complex projects may require additional time, which will be communicated in the proposal.

6. Client Responsibilities

Clients must provide:

Access credentials to their current email platform (for migrations)
Access to their Flodesk account via the team seats feature
Domain access for authentication setup
Website access (if integrating forms)
Timely responses to questions and approval requests

Delays in providing access or approvals may extend the project timeline.

7. Scope Changes

If the project scope changes after the agreement is signed (e.g., additional workflows, more segments than originally estimated), an amended proposal and additional fee may be required.

8. Refund & Cancellation Policy

If the client cancels before work begins: The deposit is non-refundable but may be credited toward a future project within 6 months.

If the client cancels after work has begun: The deposit is non-refundable. Any work completed will be delivered as-is.

If Flodesk Maven cancels: A full refund of all payments will be issued.

9. Deliverables

Migration and Setup projects typically include:

Complete data transfer or account setup
Domain authentication (SPF, DKIM, DMARC)
Domain warming strategy
Custom email templates
Workflow/automation setup
Complimentary 30-minute training session
Post-project support (details outlined in proposal)

10. Agreement to Terms

By signing the service agreement and submitting payment, clients agree to these Terms and Conditions.

TERMS FOR EMAIL MARKETING PARTNERSHIP (RETAINER-BASED SERVICES)

1. Service Description

Email Marketing Partnership is an ongoing, retainer-based service where Flodesk Maven acts as the client’s email marketing strategist and execution partner.

Services include:

High-level email strategy and campaign planning
Workflow creation and optimization
Deliverability monitoring and troubleshooting
Custom email design and template creation
Monthly analytics review and recommendations
Platform guidance and team training

2. Engagement Structure

Minimum Commitment: 6 months

Capacity: Flodesk Maven accepts 1 Email Marketing Partnership client at a time to ensure the highest quality of work.

3. Application & Onboarding Process

Step 1: Submit Application Clients complete the Email Marketing Partnership waitlist application with details about their business, current email marketing setup, goals, and support needs.

Step 2: Review Applications are reviewed within 2-3 business days.

Step 3: Discovery Call If the application is a potential fit, a complimentary 30-minute discovery call is scheduled to discuss:

Business goals and challenges
Scope of services needed
Partnership expectations
Pricing and timeline

Step 4: Custom Proposal If both parties agree to move forward, a custom proposal is provided outlining:

Scope of services
Monthly retainer fee
Payment schedule (monthly, quarterly, or upfront options)
Engagement timeline
Deliverables and KPIs

Step 5: Agreement Clients must electronically sign a service agreement before the partnership begins.

4. Pricing

Pricing is customized based on scope and business needs.

Typical retainer fees range from $1,500–$5,000 USD per month, depending on:

Frequency of campaigns
Complexity of workflows
Level of strategy and execution required
List size and segmentation needs

5. Payment Terms

Payment Schedule Options:

Monthly (invoiced at the beginning of each month)
Quarterly (invoiced in advance for 3 months)
Upfront for 6-month engagement (discounted rate available)

Accepted payment methods: Bank transfer and PayPal

Late payments: Invoices are due within 7 days of issue. Late payments may result in paused services until payment is received.

6. Scope of Services

The exact scope is outlined in the custom proposal and may include:

Monthly email campaigns (newsletters, promotions, announcements)
Workflow creation and optimization (welcome sequences, sales funnels, nurture campaigns)
Email design and template creation
Deliverability audits and optimization
Analytics reporting and strategy recommendations
Ad hoc troubleshooting and support

What is NOT included (unless specifically added to scope):

Website development or design
Social media management
Paid advertising
Graphic design beyond email templates
Services unrelated to email marketing

7. Communication & Workflow

Regular Check-Ins:

Monthly strategy calls (typically 60 minutes)
Async communication via email for approvals, questions, and updates
Shared project management system (details provided during onboarding)

Response Time:

Email responses within 1-2 business days
Urgent requests handled on a case-by-case basis

8. Revisions & Approvals

Email campaigns and templates include 2 rounds of revisions per deliverable
Additional revisions may incur additional fees
Client approval is required before emails are sent or workflows are activated

9. Termination Policy

After the 6-month minimum commitment: Either party may terminate the partnership with 30 days’ written notice.

Before the 6-month minimum: Early termination by the client results in forfeiture of any upfront payments made (no refund).

If Flodesk Maven terminates early: A prorated refund will be issued for any unused months.

10. Refund Policy

Monthly payments: Non-refundable once work for that month has begun.

Quarterly/upfront payments: Non-refundable once the engagement begins, except in cases of early termination by Flodesk Maven (prorated refund provided).

11. Agreement to Terms

By signing the service agreement and submitting payment, clients agree to these Terms and Conditions.

Testimonial Disclaimer

The testimonials, statements, and opinions displayed on this website are individual experiences shared by past clients. These testimonials reflect personal results and experiences, which may vary from person to person.

Flodesk Maven does not guarantee that all clients will achieve the same results. Individual outcomes depend on various factors, including business type, implementation of strategies, and market conditions.

All testimonials are voluntarily provided and not financially compensated in any way. They represent honest feedback but should not be interpreted as a promise or guarantee of specific results.

Owner and Data Controller

Luna Business Consulting Limited (known online as Flodesk Maven) – represented by Petra Molnár as business executive
Registered address – 1 Watermill Lawn, Dublin, Dublin 5, Ireland, D05 K738
Email – flodeskmaven [at] gmail [dot] com

This document was last updated on March 07, 2026.